Frequently Asked Questions
Contact our customer service department and they will be happy to send you a copy of the instruction sheet and exploded view drawing.
Where do you put the rubber washer and paper ring when installing a shower drain?
The large rubber sealing washer will be placed up against the underside of the shower base, and the friction washer will be placed between the rubber sealing washer and locking nut. Contact our customer service department and they will be happy to send you a copy of the instruction sheet and exploded view drawing.
Is the flat side of the No-Caulk gasket facing up or down when it is put over the drain pipe?
The flat side of the gasket should be at the bottom of No-Caulk drain body, seating onto the inside lip of the body. The beveled side of the gasket will be facing up.
Can I use the plumbing fixtures within the home during a heavy rain storm if a Backwater Device is installed?
You will have to pay attention to the drains for signs that the Backwater valve is closed. If the valve is closed the water will not be able to pass through it and will back up through the lowest drain in the home (floor drain or shower base in the lowest level of the home). The drains will also gurgle as water is being let out of the fixture.
Should I put plumbers putty or silicone under the shower drain flange?
100% silicone caulk is recommend. There are many conditions where plumbers putty could cause product failure and finished product staining, please refer to category #4 FAQs for these applications.
What is the finished height of the vertical drain pipe when I install a No-Caulk Shower Drain?
After the finished height of the No-Caulk Shower Drain is determined as described in the installation instructions, the finished vertical drain height will be ¾” below that. Contact our customer service department and they will be happy to send you a copy of the instruction sheet and exploded view drawing.
What designer finishes are available for shower strainers?
Polished Brass / Satin Nickel / Satin Chrome / Antique Bronze / Rubbed Bronze / Matte Black