Frequently Asked Questions
Contact our customer service department and they will be happy to send you a copy of the instruction sheet and exploded view drawing.
How do you remove a Snap-Tite strainer?
The easiest way to remove the strainer is to weave a string or small wire through two openings near the edge of the strainer and pull straight up. It is not recommended that you pry the corner up because it could damage the shower base surface. When you are ready to reinstall the strainer, simply line it up over the drain body and press down evenly.
Where do you put the rubber washer and paper ring when installing a shower drain?
The large rubber sealing washer will be placed up against the underside of the shower base, and the friction washer will be placed between the rubber sealing washer and locking nut. Contact our customer service department and they will be happy to send you a copy of the instruction sheet and exploded view drawing.
What pipes can a Mushroom Vent Cap be used on?
Mushroom Vent Caps can be attached to any vertical sanitary vent pipe, in order to keep debris from falling into the pipe. This doesn’t apply to septic tank vents which rise vertically out of the ground, and then turn down (looking like a candy cane).
Can a Saddle Tee Kit be used in a project when plumbing inspections are necessary?
No. This product is not intended for use in any plumbing system where plumbing codes are enforced.
Can a sewer cleaning cable (snake) be run through the Backwater valve?
No. As the cable and cutter pass through the valve, the flapper would be damaged. Once the cable passes by the flapper, it would not be able to return because the flapper would close down on it. This would cause permanent damage to the flapper. Cleanout Tees should be installed on either side of the Backwater device.
Can I use the plumbing fixtures within the home during a heavy rain storm if a Backwater Device is installed?
You will have to pay attention to the drains for signs that the Backwater valve is closed. If the valve is closed the water will not be able to pass through it and will back up through the lowest drain in the home (floor drain or shower base in the lowest level of the home). The drains will also gurgle as water is being let out of the fixture.
Does the Backwater valve need to have routine maintenance performed?
Yes. After every heavy rain storm it would be a good practice to open the access cover and make sure no debris was lodged in between the flapper and body, which would not allow the flapper to close. If there are not any storms in a 3 month period of time, it is also recommended that you inspect the flapper to make sure that no debris from normal use is lodged or stuck between the flapper and valve body. This will ensure the valve can seat properly if a storm passes through.
Can a Backwater valve be installed vertically?
No. The flapper would remain in an open position without any backflow protection.
How do you vent the collection barrel when hooked up to Mystic Rain Water diverter?
You should contact the barrel manufacturer for their recommendations.